For information conceming shipping times, please visit our Shipping & Handling page.
FAQ
Frequently Asked Questions
What are the shipping times?
This refers to the time it takes for items to be shipped from our warehouse to the destination, which typically takes 10-15 days, although actual shipping times may vary.
What is your return or refund policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint. To be eligible for a full refund, please send us a picture of the item to info@serellenature.com. After that, you can either keep the item, or you might want to donate it.
Can I change or cancel my order after placing it?
Yes - as long as your order has not been shipped.
Please contact us immediately at [info@serellenature.com] with your order number and request.
Once the order is processed or shipped, we are unable to make changes.
What are your customer service hours?
Our Customer Service hours are Sunday-Friday, between 9am- 5pm